Last updated: October 23, 2026
At ROSISU, most orders are made by hand for you, and every order is inspected, packed and shipped from Seattle, Washington. This policy is part of our Terms of Service.
• Making your order: usually up to 2 weeks, and longer during holidays and busy times.
• Packing and shipping: usually within 1–5 business days after your order is made.
Your order will ship within 4 weeks after you place it, and most orders ship sooner. We will email you tracking information when it ships.
If we cannot ship your order within 4 weeks after you place it, we will email you before then with a revised ship date and the option to cancel your order. If you cancel, we will promptly refund you in full to your original payment method.
After your order ships, delivery usually takes:
• USPS Ground Advantage: 2–5 business days
• UPS Ground: 1–5 business days
Delivery to Alaska, Hawaii and military addresses may take longer. Carrier delivery estimates are not guaranteed, and weather, holidays and carrier delays can affect them. Please allow up to 24 hours after shipment for tracking to update.
Shipping rates are calculated at checkout based on your order’s size, weight and destination. Shipping is free on orders of $300 or more.
We currently ship only to addresses in the United States.
If you need to change your shipping address, email hello@rosisu.com within 24 hours after placing your order. After that, we cannot guarantee a change, but we will try to help. Please check your address at checkout. We are not responsible for packages delivered to an incorrect address you provided.
If your package has not been marked delivered within 10 business days after it ships, or the carrier confirms it was lost, email us. We will work with the carrier and send you a replacement or, if you prefer, refund your order to your original payment method.
If your package is marked delivered but you cannot find it, please check around your property, ask household members and neighbors, and contact the carrier. Responsibility for your package passes to you when the carrier marks it delivered to the address you provided, so we cannot replace packages lost or stolen after delivery, but we are glad to help you file a claim with the carrier.
If your order arrives damaged in shipping, email hello@rosisu.com within 7 days after delivery with your order number and photos of the product, its packaging and the shipping label. Our Return and Refund Policy explains how we will make it right.
Our Return and Refund Policy explains how to return unused items for store credit.
For shipping questions or help with your order, email hello@rosisu.com.
Thank you for supporting ROSISU and choosing handcrafted sauna gear.